From Information Management Trainee to national recognition 11 years later
Jade Reed first dipped her toe into the world of records management as an 18-year-old Information Management and Technology trainee with the Hawkesbury City Council. A little over a decade later, she’s been nominated for the records and information management industry’s most coveted award.
Before joining Redman Solutions in 2015, Jade also worked for the Penrith City Council in Information Management, focussing on projects, training, auditing and technology. Having worked extensively with Redman Solutions while at Penrith, joining the company felt like a natural next step.
“At Redman Solutions, I was excited to use my passion and skills for improving processes and embracing change with councils across the country,” Jade said.
As a consultant, Jade focuses on technology implementation, including both the training and consulting sides of projects.
“Consulting is all about getting the right people in the room and asking the right questions to identify the challenges different business areas face, and to improve processes that deliver better outcomes for council, the community and customers,” she said.
“I recently consulted with a records team at the City of Bayswater who welcomed me so warmly. It was an incredible feeling to know that within a short space of time, we could create improvements that will not only deliver for the organisation, but will also make the daily life of that team so much more fulfilling. It’s hard to put into words how this feels, but it definitely makes me smile.”
According to David Toase, Coordinator Information Management, Finance and Corporate Services, City of Bayswater WA, the team’s feeling was mutual.
“Records management is not always a high priority in some organisations, but Jade’s fresh perspective and deep understanding of the issues in the local government context helped our team make significant process improvements, and fast,” David said.
“With a working background in records, Jade built instant rapport with our team. She understood our challenges and frustrations and created a productive environment where staff shared information freely, ideas flowed, and change was possible. Implementing a number of the recommended changes quickly made a vast difference to our day-to-day work.
“By questioning, thinking differently, and streamlining our processes, our team is more efficient, enjoys more diversity of work and has the capacity to take on new projects. And an added bonus is that Jade will continue to consult to our team and provide support.”
In addition to her work with Redman Solutions, Jade has been a committed member of Records and Information Management Professionals Australasia (RIMPA), a peak body that actively promotes best practice, sets industry standards and fosters professional development.
Jade joined RIMPA when she was working for the Penrith Council. She’s been a professional member for the past four years and a NSW Branch Council member for three years.
RIMPA NSW Branch President Nicole Lewis nominated Jade for the 2019 J Eddis Linton Award for an Outstanding Individual. This category recognises an individual’s significant contribution to records and information management.
“Jade has a genuine drive and enthusiasm for exceptional records and information management and champions a people-first and by-design approach to providing solutions for her clients,” Nicole said.
“Over the past 12 months, Jade has displayed great commitment to the profession by presenting at three RIMPA events and sharing her experiences of helping clients to leverage technology and meet business outcomes, while still ensuring compliance with legislative requirements.
“These presentations have contributed to the professional development of her colleagues and to the sector, and I truly believe she deserves to be recognised by her peers for the passion she brings to her work.”
The RIMPA awards will be announced at a ceremony on 9 October 2019.