For Woollahra Municipal Council, moving to Resolve represented more than introducing a new meeting management system. It changed how staff, executives and councillors access information and participate in meetings.

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Council introduced Resolve across its Standing Committee, Council, Audit and Risk Committee, Local Planning Panel and Executive Leadership Team meetings, with further meeting types continuing to transition.

 

The change has delivered faster approvals, reduced paper use and made meeting information easier to access from any device. Woollahra Municipal Council General Manager Craig Swift-McNair shares the difference Resolve has made from a leadership perspective.

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​Making the Move from Paper to Digital​

Before Resolve, Craig strongly preferred working from printed agendas. Paper allowed him to highlight important information, add notes and organise documents in a way that felt familiar.

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Resolve showed that the same experience could be delivered digitally, with the added benefit of being able to access meeting information from anywhere.

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“Prior to implementing Resolve, I was a dedicated paper agenda person - you couldn't get me off paper. I loved highlighting and tagging everything so it was visual and I could touch and feel it all,” he said.

 

“But with Resolve, I no longer use paper agendas at all. It's so much easier to see what's going on online, via any device, and I can still comment, organise my notes and highlight to my heart's content. Best of all, I no longer have drawers full of old agendas kept ‘just in case’.”

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Within three months, Craig had moved from relying on printed agendas to working entirely within Resolve. His experience also reflected a broader shift across the council, with most councillors moving away from paper.

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“With Resolve, I no longer use paper agendas at all. It's so much easier to see what's going on online, via any device, and I can still comment, organise my notes and highlight to my heart's content."​​​​​​ 

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Reducing Paper and Improving Access

Moving agendas online has significantly reduced the amount of printing required across the organisation. Staff and councillors can now access the latest meeting information wherever they are, without needing to manage or store large volumes of paper.

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“The environmental impact alone has been enormous across our organisation, and most of our councillors have also moved off paper - a big win all round.”

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The benefits extend beyond reducing paper. Craig explains how Resolve gives staff and councillors direct access to the information they need and supports a more responsive meeting process.

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“Being able to access Resolve anywhere, anytime has been a huge efficiency gain for staff and councillors alike, and the ability for councillors to submit amendments live during meetings, with our team receiving them in real time, makes a world of difference to how smoothly meetings run.”

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“The ability for councillors to submit amendments live during meetings, with our team receiving them in real time, makes a world of difference to how smoothly meetings run.”​

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Live amendments help the governance team respond as meetings progress, removing delays and reducing the manual handling that previously sat behind the process.

 

Faster Approvals from the Executive

Resolve has also simplified the way reports move through executive review and approval.

 

With reports, supporting information and approvals managed in one system, Craig can quickly understand what requires his attention and complete approvals without working through lengthy email chains or separate documents.

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CEO report approvals that could previously take hours or days can now be completed in approximately 10 minutes. This helps reports move through the meeting cycle more efficiently while giving leadership clearer visibility of the information presented for consideration.

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Resolve: A Game-Changer

Woollahra Municipal Council now uses Resolve for a wide range of formal and internal meetings. Bringing these processes into one platform has created a more consistent experience for staff, executives and councillors while still supporting the needs of each meeting type.

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“We now run all our Standing Committee, Council, Audit and Risk Committee, Local Planning Panel and Executive Leadership Team agendas through Resolve, with more being transitioned across as we speak. Resolve has been a game-changer for us, and one we're glad we moved forward with.”

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"Resolve has been a game-changer for us, and one we're glad we moved forward with."

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A More Accessible Meeting Experience

Woollahra’s move to Resolve has changed the meeting experience at every level of the organisation.

Executives can review and approve reports faster. Councillors can access agendas, submit amendments and participate without relying on printed papers. The community has a more direct and intuitive way to find meeting information.

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