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  • Writer's pictureMark Matijevic

Enhancing Public Trust: The Power of Transparency with TechnologyOne ECM

In today’s digital age, transparency is key to fostering public trust in government. For local councils, providing comprehensive and up-to-date information on their websites not only enhances confidence but also streamlines operations by reducing the need for staff to handle frequent inquiries. 


Why Comprehensive Information Matters 

There are many documents that the public wants to have access to on council websites. These documents should be prioritised and include: 


  • Policies and Procedures: Clear, written guidelines on council functions and responsibilities. 

  • Relevant Legislation: Links to important laws such as the Right to Information Act. 

  • Processes and Forms: Detailed instructions on service requests, applications, payments, and other processes. 

  • Strategic Plans: Long-term, operational, and strategic plans that guide council activities. 

  • Financial Information: Budgets, financial results, tender details, and more. 

  • Development Approvals: Information on building applications and granted approvals. 

  • Council Facilities: Access information and booking links for council amenities. 

  • Council Charges: Up-to-date schedules of rates and fees. 

  • Community Event Results: Outcomes of elections and other significant events. 


Keeping this information current is crucial. Outdated or inaccurate information can lead to public dissatisfaction and questions about council’s transparency. Additionally, much of the information provided is relied upon by the community and there are potential legal ramifications if information provided is inaccurate. 


The Technology Behind Transparency 

With over 600 councils in Australia and New Zealand, many rely on TechnologyOne products for their operational needs. These include Property and Rating, Financials, Supply Chain, Human Resources, Payroll, Asset Management, Spatial, and Corporate Performance Management systems. Among these, the TechnologyOne Enterprise Content Management (ECM) Solution stands out as the most widely used knowledge management solution, offering a robust platform for maintaining and disseminating information. 


Despite having robust content management systems, many council websites lack the ability to publish directly from secure, high-quality document management solutions. This is where RedPublish comes in.  

Developed by some of the creators of TechnologyOne ECM, RedPublish offers an automated system that streamlines internal processes, ensuring the most current documentation is always available online. 


The Benefits of RedPublish 

  • Efficiency: Automates the publication process, saving staff time and resources. 

  • Accuracy: Ensures the community has access to the latest and most accurate information. 

  • Flexibility: Compatible with most website providers, making integration seamless. 

  • By adopting RedPublish, councils can significantly enhance operational efficiency and bolster public trust. When residents can easily access reliable and up-to-date information, they feel more confident in their local government’s transparency and accountability. 

an overview of how techone works with red publish

In summary, embracing advanced technology solutions like RedPublish not only benefits council operations but also strengthens the community's trust. This is a win-win for everyone involved, demonstrating a commitment to transparency and efficient public service. 

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