Chances are that if you're a customer of Redman Solutions, you would have had the pleasure of speaking to Support Consultant Craig Elksnat. As well as a passion for helping our customers, you might be surprised to know that Craig spent a large part of his career in the Royal Australian Airforce, lived in the UK for ten years and loves getting out on his motorcycle. Here's your chance to get to know Craig a little better.
Where are you originally from, and where do you currently live?
I’m from Adelaide originally, although I haven’t lived in SA for many years. From my time in the Royal Australian Airforce, I’ve enjoyed stints in Melbourne and Sydney and, after finishing my RAAF career, was fortunate enough to spend ten years in the UK. These days I’m settled in ‘sunny’ Brisbane and love the endless things to explore in and around this laid-back city.
How long have you been at Redman Solutions?
It's coming up to nine months now, and it's been a whirlwind! It’s been great getting to know the team and the solutions we provide to local government, and I have enjoyed learning about and building a rapport with the councils we support.
These days, I'm settled in 'sunny Brisbane' and love the endless things to explore in and around this laid-back city.
What gets you up and going in the morning?
I’d like to say it’s a 5km run or session at the gym, but it's really coffee!
Outside of work, what do you enjoy doing?
There's nothing quite like a hike, and there's no shortage of beautiful places to see in Queensland. I don’t do it as much as I’d like to, but I also love getting out on my motorcycle and searching for incredible scenery and twisty roads.
I love getting out on my motorcycle and searching for incredible scenery and twisty roads.
You seem to be a natural in your role as a Support Consultant; how do you strive for customer excellence?
It's important to get to know our clients and the challenges they face in their everyday roles. Listening to and understanding the difficulties makes us better placed to offer the proper fix or solution. For me, customer excellence is about being proactive when possible and recommending options that might add value or benefit current working practices or processes. The feedback and suggestions we receive from our customers are vital in steering the future development of our products and services.